Privacy Policy

Effective Date: 2 July, 2025

At FRENCHSIDE, we are committed to protecting the privacy and personal information of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of personal information when you interact with our services:

Name, email address, phone number, and mailing address
Company name and job title
Documents and content submitted for translation or quotation
Payment and billing information
IP address and browser details when you visit our website

2. How We Use Your Information

We use your personal information to:

Provide translation and language-related services
Send estimates, invoices, and project updates
Respond to inquiries or support requests
Improve our website and services
Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share it only in the following cases:

With translators or subcontractors involved in your project (bound by confidentiality agreements)
With third-party service providers (e.g., payment processors or secure file transfer tools)
When required by law or legal process

4. Data Security

We take reasonable technical and organizational precautions to protect your personal information against loss, misuse, or unauthorized access. This includes secure storage, restricted access, and encrypted communication when appropriate.

5. Your Rights

You have the right to access, correct, or delete your personal information. You may also withdraw your consent to our use of your information, subject to legal or contractual obligations.

To make a request, please contact us at [email protected]

6. Cookies and Analytics

Our website may use cookies to enhance your browsing experience and collect anonymous usage data via tools such as Google Analytics. You can manage your cookie preferences through your browser settings.

7. External Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:

FRENCHSIDE
Email: [email protected]
Phone number: +1 514 536-3236