Websites and digital communications are among the easiest parts of a business for Quebec consumers to see, compare and report. In 2025-2026, commercial documentation accounted for 33 percent of the 11,125 complaints received by the Office québécois de la langue...
A storefront is the most public part of a business, and in Quebec it is also one of the first things an OQLF inspector or complainant can see. Public signage accounted for 16 percent of the complaints received by the Office québécois de la langue française in...
For thirty years, a brand could put an English trademark on a product sold in Quebec and leave it at that. “Ultra Soft Bath Tissue” was a trademark; a trademark was exempt from the French requirement; the exemption covered the whole mark, descriptive words included....
Receiving notice of an OQLF inspection, or anticipating one based on a consumer complaint, can be stressful for any business operating in Quebec. The Office québécois de la langue française has the authority to inspect commercial premises, review documentation, and...
For any business operating in Quebec, selling to Quebec consumers, or employing Quebec residents, the Office québécois de la langue française (OQLF) sets the framework that governs how French must be present in commercial activity. Understanding these requirements is...
A slogan is the shortest, most exposed, most carefully written piece of copy a brand owns. Three to seven words that the rest of the brand architecture revolves around. Which is exactly why translating one is one of the hardest jobs in the entire language services...
There is a quiet pattern in how Canadian organizations approach the Accessible Canada Act. The accessibility lead and the equity team get involved early. The legal department signs off on the plan. The communications team designs the public-facing version. The IT...
Receiving a complaint from the Office québécois de la langue française is a situation no business wants to face. The notice arrives without warning, identifies specific compliance issues, and typically includes a deadline to respond. For HR managers, legal counsel,...
If your company operates in Quebec — or is planning to — you have probably heard about Bill 96. Since it came into force, it has fundamentally changed the rules for doing business in the province. Contracts must now be provided in French. Job offers must be issued in...